Mystery Shopping

Analysis of first-hand customer experience, evaluating the strengths and weaknesses of a service and the overall interaction between customer and company.

Independent insight
from the customers’ standpoint
Review of service quality
enabling improvements to company performance

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What is
Mystery Shopping?

A mystery shopping exercise makes a valuable addition to the existing methods adopted within an organization to safeguard compliance with the company policies and standards.

This longstanding practice in maintaining high standards in service involves a trained and equipped secret shopper posing as a regular customer and acting in line with a predefined and pre-agreed scenario.

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What are you

Our mystery shopper uses in-field research techniques and builds on primary data to bring first-hand insight into your customers’ experience. Mystery shopping will provide you with the following:

Summary report 
introducing and interpreting collected information
Set of actionable recommendations
to optimize internal processes and product attributes

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Do you need more than
Mystery Shopping?

To increase the potential of identifying weaknesses and get a deeper and more comprehensive understanding of your business’ performance, Mystery Shopping can be complemented with:

Thanks to long-term industry experience, market knowledge and intelligence and professional and result-driven staff, we are more time- and cost-efficient than our clients could be.


Find out how we can help your business grow

If you are interested in learning more about how our Mystery Shopping helped particular clients, please fill out the contact form to get in touch. 

Independent & unbiased views
for accurate and quicker decisions
Global coverage & consistent benchmarking
of markets, portfolios and properties