A mystery shopping exercise makes a valuable addition to the existing methods adopted within an organization to safeguard compliance with the company policies and standards.
This longstanding practice in maintaining high standards in service involves a trained and equipped secret shopper posing as a regular customer and acting in line with a predefined and pre-agreed scenario.
What are you
Our mystery shopper uses in-field research techniques and builds on primary data to bring first-hand insight into your customers’ experience. Mystery shopping will provide you with the following:
Thanks to long-term industry experience, market knowledge and intelligence and professional and result-driven staff, we are more time- and cost-efficient than our clients could be.